Shipping Questions or Assistance

Most orders ship the same business day, but please allow up to 72 business hours (3 days not including weekends or holidays) to ship your order. If we expect your order to ship later than three (3) days after placing your order we will contact you. If your order is placed after 2 PM central time, your order will begin processing the next business day. If you need your order shipped ASAP and placed in the front of the processing queue, you must select UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air Saver. Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time.

Below are explanations of our shipping options. Please note that transit time estimates below do not include processing time. Packages above 70 lbs do not have a guaranteed delivery date.

NOTE: Deliveries will not take place on weekends and holidays.

Look to the UPS Service Guide for more detailed information about shipping methods.

For orders less than five hundred and fiftty (550) pounds and individual items less than one hundred and fifty (150) pounds, our standard method of shipment is UPS Ground or UPS SurePost. If your order exceeds five hundred and fifty (550) pounds, an individual item exceeds one hundred and fifty (150) pounds, or the item is too large to ship via UPS, you will be presented with LTL Freight options. Please follow the prompts to select the correct options. For orders over five thousand (5,000) pounds, we will contact you after you place your order to arrange shipping.

Ground shipping is FREE on orders over $199 USD for customers within the 48 contiguous United States.

Ground Shipping is defined as:

• UPS Standard Ground or UPS SurePost
• LTL (Motor Freight) includes lift gate, straight truck, residential and limited access locations. See LTL (Motor Freight) Information on definitions.

Expedited shipping methods are NOT included in the Free Shipping policy.

Orders that do not qualify:

• Chain Sold Per Foot
• Expedited Shipping
• Purchases Less Than $199 USD
• Empty Reels

As an e-commerce business, how to deal with the cost of shipping is very challenging. For many on-line businesses, the cost of shipping is hidden in the price of the item and this pricing technique gives the impression that Freight must not cost very much. If you have shipped packages yourself recently, you will know what we are talking about.

Our approach has always been to keep the price of the items we sell as low as possible. And we do have a Free Freight policy for orders over $199. But for orders under $199, we have established a maximum shipping charge of $12.50. The charge can be lower for lighter weight items, but no more than $12.50.

With the policy approach we have taken, we are absorbing a great deal of cost. Still, we have a number of people throughout the year who complain that our shipping costs are too high. For many items, the other option we have is to absolutely minimize the cost would be to ship the order through the U.S. Postal Service. Though the cost for USPS may be the lowest, the ability to track the packages, process claims for lost or damaged packages and provide service to our customers is greatly reduced and we have decided it just isn’t something we want to do.

There is one other significant thing worth noting and that is regarding lost or damaged packages with UPS. To avoid the standard UPS Claims process, which is frustrating for both you and us, we pay a substantial annual premium for UPS Cargo insurance that guarantees lost or damaged packages can be processed by us immediately to remedy the situation. Rather than wait for UPS to investigate and provide a response, we are able to quickly file the claim and ship you replacement goods right away.

So overall, our shipping cost are low with the exception of some of the smaller, lighter items. But most of this is attributed to us shipping with UPS to maintain a higher level of service.

If you are a tax exempt business and looking to place an order or already placed an order, we can help you with exempting the tax.

Here is the step by step process:

1. Login or Create an Account
2. Find the section "SUBMIT TAX EXEMPT PAPERWORK" and submit your paperwork.

Tax Exemption Process Notes:

• We can only remove tax from orders that have not shipped and not been billed.
• We will collect your tax exemption paperwork, and submit it to our third-party tax verification service. Upon verification your account will be setup so that you aren’t charged tax for future orders made with this account. We estimate this process to take less than 24 business hours.
• You must use your account tied to your email address in order not to be charged tax.
• You can setup multiple billing and shipping addresses for a single account, but if you change accounts / email addresses you must re-submit paperwork.

Shipping directly with the U.S. Postal Service is the cheapest method of shipping for lighter and smaller packages. The reason we do not ship directly with U.S.P.S. is one reason—Service. Customers most often want and need the following:

• Ability to accurately track their shipment.
• Help or some recourse when a package is lost.
• Help or some recourse when a package is damaged and/or missing goods.

These issues come up quite often shipping with any of the parcel delivery services. The difference is the level of service available when this happens. When there is an issue with the status of a package in transit, or the package is lost or damaged, we are generally unable to assist our customers if the one of these issues occurs if shipped U.S.P.S. Whereas, with UPS, we have complete support, both you and us have the ability to accurately track packages, and we have in place an insurance policy that allows us to immediately process a claim for a lost or damaged package.

We’re not knocking the great folks who deliver our mail, they’re just not set up for the higher level of service expected by folks ordering from e-commerce businesses today.

E-Rigging.com does not make any warranties of merchantability or fitness for any particular purpose or any other warranty, express or implied. Unless specifically stated, products are of commercial quality and standards. Buyer must determine suitability for the products particular use or purpose and will assume any and all risk and liability whatsoever resulting from the use of all products, whether used singly or in combination with other products or components. If requested and/or applicable, manufacturer's material certifications may be provided with no representations made as to their accuracy.

Buyer must inspect goods promptly upon receipt of goods. Claims for shortages, damage, defects or other reasons or unsuitability must be made within thirty (30) days of the Buyer taking delivery. All claims not made, in writing to the seller within the specified time period shall be deemed waived. Seller will not pay any claim for labor, delays, or damage by reason of their use. No material shall be returned without the written consent of the Seller. If you wish to make a claim, refer to our Returns section.

If you would like to make a claim because your package was damaged during shipment, please save the packaging for at least 10 days after we begin the claim process.