UPS Service Alert:
Suspension of UPS Delivery Guarantee
Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Air services. Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
The Service Guarantee remains suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.
UPS Transit Map
Most orders ship the same business day, but please allow up to 72 business hours (3 days not including weekends or holidays) to ship your order. If we expect your order to ship later than three (3) days after placing your order we will contact you. If your order is placed after 2 PM central time, your order will begin processing the next business day. If you need your order shipped ASAP and placed in the front of the processing queue, you must select UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air Saver. Once your order is shipped, your delivery date will depend on the shipping method, which is unrelated to the processing time.
Below are explanations of our shipping options. Please note that transit time estimates below do not include processing time. Packages above 70 lbs do not have a guaranteed delivery date.
UPS Ground
- 1 - 5 business days transit time, guaranteed.*
- Delivery by end of day, Monday - Friday.
UPS 3 Day Select
- 3 business days transit time, guaranteed. *
- Delivery by end of day, Monday - Friday.
UPS 2nd Day Air
- 2 business days transit time, guaranteed within the 48 contiguous United States.
- Delivery by end of day, Monday - Friday.
UPS Next Day Air Saver
- Next business day transit time, guaranteed.*
- Delivery by 3:00 p.m., Monday - Friday.
- Service not available in all areas, choose "Next Day Air" if "Next Day Air Saver" isn't shown.
UPS Next Day Air
- Deliveries will occur Monday through Friday typically by 10:30 a.m. or 3:00 p.m. in rural areas.
- Deliveries will not take place on weekends and holidays.
United States Postal Service ( UPS SurePost )
- 2 - 8 business days transit time, NOT GUARANTEED.
- UPS delivers the package to your local post office, then the post office delivers the package to your home or business. This is often the most economical shipping option, and typical transit times are only one or two days longer than UPS Ground. UPS advises that transit times can range from 2-8 days. Do not select this option if the USPS does not deliver to your home.
NOTE: Deliveries will not take place on weekends and holidays.
Look to the UPS Service Guide for more detailed information about shipping methods.
LTL Delivery Location:
Residential
- Lift Gate Included
- Private residence
- Apartment
- Estate
- Farm
- Business operating at any of the above locations
The term "private residence" shall apply to the entire premises on which a dwelling for living is located.
Limited Access
- Construction Sites
- Mine Sites
- Utility Sites
- Prisons
- Nursing Homes
- Assisted Living
- Churches
- Country Clubs
- Schools
- Camps
- Resorts
- Marinas
- Carnivals, Fairs
- Mini-Storage Facility
- Military Bases
- Navy Piers
- Rural Routes
- Safety Inspection Sites
- Rehabilitation centers not associated directly with a hospital
- Sites with security check of carrier personnel, equipment or cargo is administered prior to, during or after delivery
- Location can only be accessed with a "Straight Truck" opposed to a commercial truck & trailer (18-Wheeler).
Commercial
- Does not meet the criteria of Residential or Limited Access locations.
- A generally recognized commercial location accessible by the walk in public during normal business hours.
Freight Terminal
You can opt to pick up your shipment at the Freight carrier's nearest Freight terminal. You have 48 hours after notification to pickup your shipment before storage charges are incurred. It is recommended that you call or email E-Rigging to determine the nearest Freight terminal.
1-888-682-8186 [email protected]
LTL Add-Ons:
Lift Gate Service
- Select this option if you do not have a forklift or other equipment to handle palletized (skid) loads; OR do not have a dock height loading area.
- Due to safety, weight and time considerations, you are not allowed to unload the pallets (skid) by hand, or break down the pallets (skid) to unload by hand.
- If it determined by the driver that a lift gate is required and you did not select the lift gate option, a lift gate fee and a re-delivery fee may be applied.
- May delay delivery by 1-2 business days.
Inside Delivery
- Select this option if you require, and the carrier's operating conditions permit, the Freight courier to move shipments or portions of shipments to positions beyond the immediately adjacent unloading positions.
- Typically, the Freight courier will unload and place the shipment immediately adjacent to the vehicle if inside delivery is not selected.
Delivery Appointment
- Select this option if you require a delivery appointment, and are not located at a residence.
- Delivery appointments to schedule the time and day are included in residential deliveries.
- The Freight courier will call you prior to attempting delivery to schedule delivery.
- Be sure to leave a good contact phone number during checkout in order for the carrier to contact you.
Straight Truck
- Select this option if your location can only be accessed with a "Straight Truck" opposed to a commercial truck & trailer (18-Wheeler).
- This option is no additional cost for Residential deliveries.
- If you are a commercial location, and require a "Straight Truck", your delivery location must be classified as "Limited Access"
Canadian duties and taxes are paid at the time of checkout. No Surprise C.O.D., for a hassle-free process.
UPS Canada Standard
- 4 - 9 business days transit time, guaranteed.*
- Delivery by end of day, Monday - Friday.
UPS Canada Express Saver
- 1 - 5 business days transit time; next day for urban and suburban areas, rural areas can take up to 5 days.
- Delivery by end of day, Monday - Friday.
For orders less than five hundred and fiftty (550) pounds and individual items less than one hundred and fifty (150) pounds, our standard method of shipment is UPS Ground or UPS SurePost. If your order exceeds five hundred and fifty (550) pounds, an individual item exceeds one hundred and fifty (150) pounds, or the item is too large to ship via UPS, you will be presented with LTL Freight options. Please follow the prompts to select the correct options. For orders over five thousand (5,000) pounds, we will contact you after you place your order to arrange shipping.
Ground shipping is FREE on orders over $299 USD for customers within the 48 contiguous United States.
Ground Shipping is defined as:
- UPS Standard Ground or UPS SurePost
- LTL (Motor Freight) includes lift gate, straight truck, residential and limited access locations. See LTL (Motor Freight) Information on definitions.
Expedited shipping methods are NOT included in the Free Shipping policy.
Orders that do not qualify:
- Chain Sold Per Foot
- Expedited Shipping
- Purchases Less Than $299 USD
- Empty Reels
As an e-commerce business, how to deal with the cost of shipping is very challenging. For many on-line businesses, the cost of shipping is hidden in the price of the item and this pricing technique gives the impression that Freight must not cost very much. If you have shipped packages yourself recently, you will know what we are talking about.
Our approach has always been to keep the price of the items we sell as low as possible. And we do have a Free Freight policy for orders over $299. But for orders under $299, we have established a maximum shipping charge of $13.25. The charge can be lower for lighter weight items, but no more than $13.25.
With the policy approach we have taken, we are absorbing a great deal of cost. Still, we have a number of people throughout the year who complain that our shipping costs are too high. For many items, the other option we have is to absolutely minimize the cost would be to ship the order through the U.S. Postal Service. Though the cost for USPS may be the lowest, the ability to track the packages, process claims for lost or damaged packages and provide service to our customers is greatly reduced and we have decided it just isn’t something we want to do.
There is one other significant thing worth noting and that is regarding lost or damaged packages with UPS. To avoid the standard UPS Claims process, which is frustrating for both you and us, we pay a substantial annual premium for UPS Cargo insurance that guarantees lost or damaged packages can be processed by us immediately to remedy the situation. Rather than wait for UPS to investigate and provide a response, we are able to quickly file the claim and ship you replacement goods right away.
So overall, our shipping cost are low with the exception of some of the smaller, lighter items. But most of this is attributed to us shipping with UPS to maintain a higher level of service.
If you are a tax exempt business and looking to place an order or already placed an order, we can help you with exempting the tax.
Here is the step by step process:
- Login or Create an Account
- Find the section "SUBMIT TAX EXEMPT PAPERWORK" and submit your paperwork.
Tax Exemption Process Notes:
- We can only remove tax from orders that have not shipped and not been billed.
- We will collect your tax exemption paperwork, and submit it to our third-party tax verification service. Upon verification your account will be setup so that you aren’t charged tax for future orders made with this account. We estimate this process to take less than 24 business hours.
- You must use your account tied to your email address in order not to be charged tax.
- You can setup multiple billing and shipping addresses for a single account, but if you change accounts / email addresses you must re-submit paperwork.
Shipping directly with the U.S. Postal Service is the cheapest method of shipping for lighter and smaller packages. The reason we do not ship directly with U.S.P.S. is one reason—Service. Customers most often want and need the following:
- Ability to accurately track their shipment.
- Help or some recourse when a package is lost.
- Help or some recourse when a package is damaged and/or missing goods.
These issues come up quite often shipping with any of the parcel delivery services. The difference is the level of service available when this happens. When there is an issue with the status of a package in transit, or the package is lost or damaged, we are generally unable to assist our customers if the one of these issues occurs if shipped U.S.P.S. Whereas, with UPS, we have complete support, both you and us have the ability to accurately track packages, and we have in place an insurance policy that allows us to immediately process a claim for a lost or damaged package.
We’re not knocking the great folks who deliver our mail, they’re just not set up for the higher level of service expected by folks ordering from e-commerce businesses today.
E-Rigging.com does not make any warranties of merchantability or fitness for any particular purpose or any other warranty, express or implied. Unless specifically stated, products are of commercial quality and standards. Buyer must determine suitability for the products particular use or purpose and will assume any and all risk and liability whatsoever resulting from the use of all products, whether used singly or in combination with other products or components. If requested and/or applicable, manufacturer's material certifications may be provided with no representations made as to their accuracy.
Buyer must inspect goods promptly upon receipt of goods. Claims for shortages, damage, defects or other reasons or unsuitability must be made within thirty (30) days of the Buyer taking delivery. All claims not made, in writing to the seller within the specified time period shall be deemed waived. Seller will not pay any claim for labor, delays, or damage by reason of their use. No material shall be returned without the written consent of the Seller. If you wish to make a claim, refer to our Returns section.
If you would like to make a claim because your package was damaged during shipment, please save the packaging for at least 10 days after we begin the claim process.